Customer service Review

by BT Group

Best Apprenticeship Employer

Rating

9.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Tech support for bt customers

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • How to de-escalate situations

    10/10
  • 3. To what extent do you enjoy your programme?

    • Made new friends and a great environment to work in

    10/10
  • 4. How well organised/structured is your programme?

    • Training and progression is very well structured

    10/10
  • 5. How much support do you receive from your employer?

    • Team leaders and floor walkers are always around to help

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • We get ample time to complete the work, around 2 paid afternoons

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel like the apprenticeship is mostly relevant, it mainly includes us logging what we have done

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes there are plenty of team activities and in-office events to take part in

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Very enjoyable environment and good progression available

  • 10. What tips or advice would you give to others applying to BT Group?

    • Be yourself

Details

Level 2 Apprenticeship

Information Technology

Warrington, UK

April 2024

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