HEO Manager Review

by Department for Work and Pensions

Rating

5.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves managing a small team of team leaders, who lead a bigger team of telephony agents in a contact centre.

6/10

2. Have you learnt any new skills or developed existing skills?

I building my communication and leadership skills all the time

5/10

3. To what extent do you enjoy your programme?

I am in the early stages of the programme but i am enjoying it a lot. the learning part of it isn't something that i have done for many years, and some types of learning are new to me

6/10

4. How well organised/structured is your programme?

its very well organised and structured. i have 20% of my week dedicated to my apprenticeship

8/10

5. How much support do you receive from your employer?

i receive a lot of support from my employer on a daily basis with meetings/workshops etc

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

i have been receiving good level of support so far

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i am still in the early stages

2/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes there will be activities

3/10

9a. Would you recommend Department for Work and Pensions to a friend?

Yes

9b. Why?

There is a lot of different job roles within the DWP and a lot of opportunities to progress.

10. What tips or advice would you give to others applying to Department for Work and Pensions?

Make sure that you take your time in writing the behaviours that are needed for the application. Get someone to read them through and make it perfect