APPRENTICE SERVICE GUIDE Review

by BT Group

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Speaking to customers resolving their broadband and landline faults

9/10

2. Have you learnt any new skills or developed existing skills?

Develop a lot of skills we do speak to wide variety of people with varying emotions where we need to be balanced and follow the process be curious

9/10

3. To what extent do you enjoy your programme?

One of the best

9/10

4. How well organised/structured is your programme?

Very well organised and detailed

8/10

5. How much support do you receive from your employer?

A lot of support from the company

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

They are very hekpful

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It will definitely help moving forward as we do help the customers by resolving the fault

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

absolutely there is so many activities which helps in team building

8/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

After having been in different countries different cultures worked throughout the work culture being part of BT/EE is a real joy ride where everyone have been understanding helpful and always we have a chilled atmosphere

10. What tips or advice would you give to others applying to BT Group?

Be honest and be yourself and its an experience you will cherish throughout your life