BT Customer service Review

by BT Group

Best Apprenticeship Employer

Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Hi, I'm one of the current Level 2 Customer service apprentice at BT. My role is to be a front line tech guide and deal with any frontline faults or complaints that a customer maybe experiencing.

10/10

2. Have you learnt any new skills or developed existing skills?

I have gained a large amount of new skills mainly to do with communication and how to deal with certain customers and how to adapt to the situation

9/10

3. To what extent do you enjoy your programme?

I'm really enjoying my experience on the program

9/10

4. How well organised/structured is your programme?

really well organised

8/10

5. How much support do you receive from your employer?

I have a large amount of support from all of my colleagues and managers

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I get a large amount of support from Babington

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i feel that the qualification will largely benefit my role within BT

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes

7/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

friendly and fun place to work

10. What tips or advice would you give to others applying to BT Group?

just be your self