bt home tech advisor Review

by BT Group

Best Apprenticeship Employer

Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • helping customers day to day on problems from email to broadband and making sure they have a pleasant but efficient experience

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • better communication skills and better using tools

    7/10
  • 3. To what extent do you enjoy your programme?

    • very much so

    8/10
  • 4. How well organised/structured is your programme?

    • very good

    7/10
  • 5. How much support do you receive from your employer?

    • a good amount

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • good amount

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • i agree but not to a large extent

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there is social activities

    6/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • enterprise organisation, good working atmosphere, great level of support and a nice community within the business

  • 10. What tips or advice would you give to others applying to BT Group?

    • listen to advice and take all the help you can get

Details

Level 2 Apprenticeship

Customer Service

Warrington, Cheshire

April 2024

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