BT Home tech Review

by BT Group

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Taking calls about Home problems [ Broadband, Landline, Emails. ] And giving people a Pleasant and quick solution to the issue they have called up about. Hopefully fixing the problem indefinitely or sending out a engineer to fix the Problem whether it be a home fault or a outside fault with are suppliers.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learned The difference between full fibber and copper fibber. Understanding the process it takes to get to the Customers home and how to fix problems using the tools given to me by the company. The tools are easy and quick to learn and use and overall it helps you out a lot with the job.

10/10

3. To what extent do you enjoy your programme?

I love the programme i am currently doing.

10/10

4. How well organised/structured is your programme?

Very well organised, and the Structure is amazing

10/10

5. How much support do you receive from your employer?

All the support we need

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Can contact them any day for support.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

Its a good job to have, All staff are very helpful with problems that are going on and all in all the People you meet through the job are amazing

10. What tips or advice would you give to others applying to BT Group?

The advice id give to someone joining or applying for BT is to be patient with the customers.