IT Support Apprentice Review

by NatWest

Best Apprenticeship Employer

Rating

7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Assisting others working through projects. Completing e-learning via bud, qa and interskill. When its my turn I take on helpdesk duties for the week which includes solving tasks and incidents.

9/10

2. Have you learnt any new skills or developed existing skills?

More computing knowledge and problem solving skills.

9/10

3. To what extent do you enjoy your programme?

I enjoy the content, however the program length is needlessly long.

6/10

4. How well organised/structured is your programme?

It is organised to a decent standard, however sometimes the content is released late, resulting in me rushing through it to complete it in time.

5/10

5. How much support do you receive from your employer?

I don't require any support from my employer for my apprenticeship but I know if I needed it, I would get it.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

The support is at a decent level because we have dedicated providers and support leaders, however responses are inconsistent at times.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have received minimal training that actually relates to my role. Only one module has been relevant so far.

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are apprentice council opportunities but there is not many social or sport teams advertised outside our team.

5/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

Brilliant working environment and culture, plus a very supporting team!

10. What tips or advice would you give to others applying to NatWest?

Apply through LTSB for the best chance of success.