IT Support Apprentice Review

by NatWest

Best Apprenticeship Employer

Rating

7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Assisting others working through projects. Completing e-learning via bud, qa and interskill. When its my turn I take on helpdesk duties for the week which includes solving tasks and incidents.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • More computing knowledge and problem solving skills.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the content, however the program length is needlessly long.

    6/10
  • 4. How well organised/structured is your programme?

    • It is organised to a decent standard, however sometimes the content is released late, resulting in me rushing through it to complete it in time.

    5/10
  • 5. How much support do you receive from your employer?

    • I don't require any support from my employer for my apprenticeship but I know if I needed it, I would get it.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • The support is at a decent level because we have dedicated providers and support leaders, however responses are inconsistent at times.

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I have received minimal training that actually relates to my role. Only one module has been relevant so far.

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are apprentice council opportunities but there is not many social or sport teams advertised outside our team.

    5/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • Brilliant working environment and culture, plus a very supporting team!

  • 10. What tips or advice would you give to others applying to NatWest?

    • Apply through LTSB for the best chance of success.

Details

Higher Level Apprenticeship

Banking

Edinburgh

April 2024

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