Field Engineer Review

Day to day I visit business big and small, in which I will help in various different areas. This can consist from Expert Setup, Cloud Voice, Data and Projects.

I have been learning since the day I started, there is many things to learn about when joining to BT. I have improved greatly how dealing with a mix of customers and hope to act accordingly. I have learnt many different skills regarding networks, IP phones, how BT works and the products they sell. I am constantly learning new things day in and day out.

I enjoyed the programme a lot as I was learning a lot but also gaining valuable skills which I will take with me and expand on. The projects side of thing allowed me to understand what I had learnt and where I could improve. The only down side was the amount of mentors from Firebrand during my programme.

In terms of Firebrand I would say not so much due to timings and mentors constantly changing. During my time it was very dysfunctional having four different mentors.

My employer was very supportive throughout my time and always helped where possible. Weekly meetings with my manager helped him understand where I was up to and what was coming next. If I need more time or help on a certain project it was always given to me.

I'd say for a good 12 months it was very disjointed and made me not have belief in that I was going to pass the course. But thanks to Stuart who was amazing when he took over it was a big relief. He helped me get on the right track and then the help for the EPA / Project was the best and I couldn't of thanked him more.

The qualification and my job role goes hand in hand, what I am doing day to day was also what I was learning within the programme. It helped me understand right from the start and how I can use this in my job. The programme taught me the majority of what I need to know day to day.

There are not so much sports team or activities, but there are networking events or teams calls which constantly happening.

Yes

As long as you commit to BT, BT will commit to you. They provide you with all the tools and techniques to start your career. I have been given the fundamentals to kick start my career through the apprenticeship and hope to progress further. There is never a daft question here at BT and everyone is willing to help if you need it.

Do your research, understand what BT is about, the different sectors within BT, the goals BT have set as a company. Why you want to work for BT? How's BT performing? What's the broader market like? What forces are influencing the industry? What are the current hot topics, products and services?