Rating

6.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • helping members with their banking needs, business generation, customer service.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • People skills, more confidence talking to customers and helping them with unstated needs. Time management - ensuring tasks are completed by deadlines managed by myself.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I enjoyed the first section of the apprenticeship despite there been 2 exams. The first part was interesting as I learnt all about banking. The section 2 was tedious, repetitive and boring. Not interested talking about my own development for 6-8 months.

    6/10

  • 4. How well organised/structured is your programme?
  • Organised once aboard. The introduction could be clearer to visualise how the course will progress.

    6/10

  • 5. How much support do you receive from your employer?
  • Support wasn't really needed from my employers, I was given time to complete assignments

    7/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Good support from BPP. Again clearer deadlines and course overview would be helpful, however my coach was great and supportive.

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Hugely better. I learnt all about different types of products, some which my employer don't offer. I feel more knowledgeable.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Nothing at all, again this would of made the course more appealing

    4/10

  • 9a. Would you recommend Nationwide to a friend?
  • Yes


  • 9b. Why?
  • good employer


  • 10. What tips or advice would you give to others applying to Nationwide?
  • good employer, benefits could be better


Details

Level 3 Apprenticeship

Customer Service

Doncaster, UK

April 2024


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