Specialist Customer Service Advisor Review

by TUI UK & Ireland

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • amending and making bookings, taking payments, general holiday enquiries

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • computer skills are a lot better

    10/10
  • 3. To what extent do you enjoy your programme?

    • extremely enjoyable

    10/10
  • 4. How well organised/structured is your programme?

    • very organised

    10/10
  • 5. How much support do you receive from your employer?

    • a huge amount, time off when required

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • very good

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it enhances it rather than make it better due to more understanding on how contact centres work as a business

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there are regular interactive activities

    10/10
  • 9a. Would you recommend TUI UK & Ireland to a friend?

    • Yes

  • 9b. Why?

    • its a great place to work - who doesnt love talking about holidays ??

  • 10. What tips or advice would you give to others applying to TUI UK & Ireland?

    • Just do it, you wont regret it - loads of opportunities

Details

Level 2 Apprenticeship

Customer Service

Swansea / Abertawe

April 2024

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