Damage recovery specialist Review

My Role is a Damage recovery Specialist, dealing with Non fault Accidents in our vehicles. I call and email customers and insurers daily, along with taking incoming calls.

The course was useful for my role, as it made you think in-depth about how your deal with customers and how much you actually know about different aspects of your role.

I enjoyed writing the units, although sometimes slightly repetitive. The math's, English, IT tests were a little frustrating but that's just part of the course. It was sometimes difficult to get the full time allocated from work to do the course, due to business needs and the company being busy.

Enterprise is a big company so it does have a many employees but generally I believe the company tries, I think it can depend on who your direct manager is as to how well you are appreciated.

At the beginning the hour slot work allocated was not structured at all but it did get better by the end with an allocated slot each week made it a lot easier to work. the actual meetings with the mentor/trainer was always great and flexible

The were always really helpful and would try and help on the areas where I was struggling. Very open and honest and seemed to enjoy what they were doing

They would not really get involved with the NVQ, just sign the relevant paperwork and ensure this is what we were doing within our times given to us.

it is not the best within the insurance business that we are in compared to other companies but at this time it is not a bad salary with the economy as it is.

charity events and yearly/18monthly get tog ethers are arranged. as a homeworker now these aren't so available due to travel.

Yes

They are a safe company to work for, steady and I have never seen any redundancies made, they do employee all types of people if they are willing to start on a fairly low salary

To study hard for interviews, they seem abit too hard for the jobs applying for, research the companies goals etc and be up for a challenge.