Rating
9.1/10
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend The AA to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to The AA?
My contractual role is to manage a hybrid team of 15 staff in delivering industry leading customer service to customers in a breakdown situation.
10/10
I have learnt using different operational management techniques and applied them in everyday scenarios.
10/10
9/10
10/10
8/10
10/10
8/10
8/10
Yes
Great opportunities to develop skills through courses such as the one I am completing as long as you apply yourself
The intensity of the job can be high so its important to have a good level of adaptability and resilience going into the job to begin with.
Details
Higher Level Apprenticeship
Customer Service
Oldbury, West Midlands
April 2024