Customer Success Manager Review

On a day-to-day basis, I work my aligned customers to grow their accounts via strategic activities. I am responsible for ensuring that customers understand the licences they have brought from Softcat, and are able to effectively use them and maximise on their investment.

I have learnt plenty of new skills throughout the apprenticeship and built on my Excel skills. I would say that previously my Excel knowledge was limited, and now I have more knowledge around how to use it and have learnt new skills around Power Query. Another useful technique I have picked up is how to tailor my data for specific audiences depending on their role and if they are technical or non-technical.

I really enjoy the programme because it takes time to build up new concepts which makes it more management. I also have regular cadence with my PDE, and she's always happy to jump on ad-hoc calls if I have any queries.

I would say that the programme is structured very well. The only suggestion I would make is to have a session at the start of the course around the portfolio and the endpoint assessment. This would make it easier to understand what is expected for the end of the course and would not feel as rushed.

Softcat have been absolutely brilliant in terms of support and I don't think there's more they could have done. My manager was very supportive of me doing the course and from the beginning has allowed me to block out a day in my calendar to focus on my learning. I've also had support from the L&D team at Softcat who have always encouraged conversations around how I'm finding the course.

My PDE from Corndel has been amazing in providing support. She has ensured we have regular contact, and is also only a Teams message or email away when I am struggling. She has also given me invaluable advice on data I'm working on outside of the apprenticeship.

So far so good! Although I have not yet completed the qualification, it has already opened new doors for me within my role. Since starting, my manager has allowed me to hone in on the new skills learned, and to build dashboards that benefit our department.

There are extra-curricular activities in abundance to get stuck in with at Softcat! From different communities you can join to meet with likeminded people, to social activities you can do to bond with your team or the wider office, there's always something going on.

Yes

I would recommend Softcat because since joining, I have had so many opportunities to develop both personally and professionally. Everyone at Softcat is so lovely and always happy to help.

Be yourself!