customer service advisor Review

it involves working in person with customers and dealing with any enquiries they may have, i also have to follow through some procedures that may occur (doi, poa, epa set up) i also have to deal with customer enquiries through phone calls if they call over the phone. i also have to count money each morning in the tills to make sure it is the correct amount we shut the till with the day before.

i've developed my confidence in dealing with people on a daily basis. i have developed my knowledge on how the society works and what they want to achieve as a business for the long run. my social skills have gone up whilst speaking with colleagues and dealing with the customers.

i really enjoy my programme i am on. it has given me the confidence to do things i thought i would never initially do, for example, i never thought i would work in this kind of environment or get to speak to the people i have spoken to over the last few months.

i would say once we managed to get everything set up with the program it has become really well organized. i am enjoying working with the providers and the tutor at learning curve as they have really helped me in developing within my job role. the structure of the assignments have been set out really well.

i have received a lot of support from the employer and i have recently moved into a new branch to help me further develop as an apprentice and to be able to get the best out of my program, it was a little daunting at first but after coming over on the 26th april for a visit, i really do think im in the best position to get the best out of the program

i believe i get a fair amount of support from the training provider when working towards the qualifications. she is able to teams call me throughout the course when we agree on times to call and have a catch up about the things that have gone well since we last spoke.

i believe the qualification helps me perform better in my role as it gives me a better understanding of everything im supposed to do and how im supposed to deal with things in a certain way. it also helps to understand why we do the things we do as a customer advisor.

i believe there are a fair few extra curricular activities i could get involved with at work. i believe we have some really good networking events such as early talent rewards where we can vote for a stand out apprentice who has done some good work within their time of being here. i also believe there may be nights where staff members may have a night going for food and talk about things that may have gone well or haven't gone as well.

Yes

working within newcastle building society, it gives me the chance to just be myself and to be able to meet new people. it gives me the confidence to be able to show up to work and have a laugh with colleagues within reason along side being able to talk with the customers on a day to day basis

not to worry about feeling left out when they apply as everyone wherever you go within the society, they always try to make you feel welcome and they make you feel part of a family in a way and there's not really many other places that actually do that. they also give everyone a fair opportunity at the job they want to do.