Service Sr Associate Review

by Wayfair

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Frontline customer service, answering the phone, digital contacts (sometimes), deep dives into KPI's/metrics, Peer Development Champion.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Active listening is a skill I have developed

    9/10
  • 3. To what extent do you enjoy your programme?

    • I absolutely love the programme, really enjoying it

    10/10
  • 4. How well organised/structured is your programme?

    • 10/10
  • 5. How much support do you receive from your employer?

    • The level of support has been outstanding

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A decent level of support - everything is explained in detail and a lot of extra material has been provided

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • At the moment my role is not 'coaching' focused

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    5/10
  • 9a. Would you recommend Wayfair to a friend?

    • Yes

  • 9b. Why?

    • I have always loved working at Wayfair, the hours are great, no day is the same as the one before, incredibly dynamic and some great opportunities

  • 10. What tips or advice would you give to others applying to Wayfair?

    • n/a

Details

Higher Level Apprenticeship

Customer Service

Redruth

May 2024

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