Service Desk Manager Review

by Softcat

Best Apprenticeship Employer

Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a service Desk manager responsible for both our technical 24/7 service desk and managed device life cycle service desk.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I would say reflection, taking the time and using techniques learnt on how to reflect on my day to day role, any changes, challenges etc.

    9/10
  • 3. To what extent do you enjoy your programme?

    • My score is an 8/10

    8/10
  • 4. How well organised/structured is your programme?

    • Structure is okay, could be slightly better with finetuning the weekly working and module challenge sheets, however I believe this is being reviewed.

    7/10
  • 5. How much support do you receive from your employer?

    • Plenty of support from Softcat.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I am well supported by the training provider.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Not so much at the start however now we are moving into the higher levels and our workload is being fined tuned, i believe this will have a much larger positive impact on my role.

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are multiple activities which we can get involved with at work.

    10/10
  • 9a. Would you recommend Softcat to a friend?

    • Yes

  • 9b. Why?

    • A fantastic place to work where the company really does care for employee wellbeing and development.

  • 10. What tips or advice would you give to others applying to Softcat?

    • Just be yourself and make sure that you're applying for something that you're passionate about.

Details

Degree Apprenticeship

Information Technology

Marlow, Buckinghamshire

April 2024

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