EN Model Office Team Leader Review

by ASOS

Best Apprenticeship Employer

Rating

5.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

managing a team of 10 customer care advisors who work live chat and emails. managing performance, providing coaching and support, driving development and engagement. working alongside stakeholders and getting involved in project work

6/10

2. Have you learnt any new skills or developed existing skills?

I've learned the theory behind skills I was already putting into practice for the most part, I have developed my existing foundations to push my existing skills further.

7/10

3. To what extent do you enjoy your programme?

6/10

4. How well organised/structured is your programme?

There are set dates to complete each module which allows me to stay on track with my learning, it would be better if there was a little more flexibility in this, especially when it comes to booking in meetings and tripartite reviews as there is often not much availability and when managing a team and conflicting priorities sometimes this does need to be arranged which isn't easy to accommodate

8/10

5. How much support do you receive from your employer?

I've not been given adequate time to complete the apprenticeship, with my workload and reponsibilities growing and my time decreasing.

2/10

6. How much support do you receive from your training provider when working towards your qualifications?

my training provider sets up regular meetings & drop in sessions but more flexibility is needed

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It allows me to understand why certain things are important and help me to communicate better to my peers and direct reports. It's given me confidence to keep pushing my own development and set boundaries to be able to complete my work.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Infrequently, but I have attended a CCMA conference

2/10

9a. Would you recommend ASOS to a friend?

9b. Why?

It depends what field you're in, it's a great environment to work in and I enjoy working with those around me. Unfortunately, the glass ceiling exists and there are barriers to prevent those wanting to progress to do so in a certain demographic, they'd rather hire externally than support internal progression even if you've shown you're qualified and capable.

10. What tips or advice would you give to others applying to ASOS?

People skills and building relationships are important, get to know those around you.