Customer support Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer support B - supporting customers digitally with their finanacial needs. Conducting risk managment activies and ensuring the smooth running of the banking hall.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Learnt great time management skills and deepened my knowledge and understanding of the banking industry.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I fully enjoyed the program and it enabled me to progress in my banking career

    10/10
  • 4. How well organised/structured is your programme?

    • Very, my mentor was brillaint

    10/10
  • 5. How much support do you receive from your employer?

    • They did help plan in time for me to complete however this was tricky when staffing wasnt great and did feel like a bit of a burden to other colleagues

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • He was excellent and so supportive

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 1000%

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No, we do get involved with chartity work in the branch though

    5/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • They helped me gain a qualiforcation which is brillaint for my future

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Definitly complete a apprentiship, I learn so much

Details

Level 3 Apprenticeship

Banking

LA14

April 2024

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