1st Line Support Partner Review

by Baltic Apprenticeships

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Undertaking Chats and Calls for a Service Desk within the IT department. Working on my tickets and understanding the colleagues issue supporting them and helping them with technical issues.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learned a more wider range of technical knowledge, understanding how to resolve issues with the knowledge gained.

10/10

3. To what extent do you enjoy your programme?

It is very hands on, understanding how technology is used and how a company will use microsoft and other products to benefit the usage of a person.

10/10

4. How well organised/structured is your programme?

very well structured, easy to access products and coaching staff

10/10

5. How much support do you receive from your employer?

My employer support me very well as they invest into building people to be the best they can be as a person.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider is very supporting in my apprenticeship and the qualification i will gain

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The qualification benefits my role as it will allow me to progress in my place of work and the job i undertake.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, my workplace provide an away day which iw where you can ask multiple questions and understand how us as a team are progressing for IS and Homegroup itself. They also provide nightly sessions from external companys to learn how it works.

10/10

9a. Would you recommend Baltic Apprenticeships to a friend?

Yes

9b. Why?

I would recommend Baltic as they are very Eager to developing myself and the other apprentices aswell as provide a friendly and understanding course.

10. What tips or advice would you give to others applying to Baltic Apprenticeships?

No Tips, Enjoy the Course.