team leader Review

by BT Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I run a team of 14 people and i deal with managing their stats and performance.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes i have recently completed my nvq along with my aspire

    10/10
  • 3. To what extent do you enjoy your programme?

    • i really enjoyed it and felt that it provided me with all the learning i needed.

    10/10
  • 4. How well organised/structured is your programme?

    • very well organised and eveyrthing we do we have a clear understanding of tasks infront of us

    10/10
  • 5. How much support do you receive from your employer?

    • i receive lots of support from my empolyer and specially my line manager

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • i was helped through everything i needed, there was never a time where i wasnt supported.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • this has helped form me into the leader i am today

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes we are always doing stuff together as an ops.

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • i have worked for ee for 6 years now and its helped me to develop to the career i have today.

  • 10. What tips or advice would you give to others applying to BT Group?

    • just go for it and be yourself as ee thrives on seeing your individual personality shine through

Details

Level 3 Apprenticeship

Customer Service

Merthyr Tydfil / Merthyr Tudful

April 2024

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