Operations Manager Review

I am an Operations Manager within the lending function of our Business and Commercial Banking division. I lead a team of 21 colleagues, who support with obtaining security and lending documentation for BB customers, ensuring the bank are "safe to lend" before releasing money to the client.

The apprenticeship has greatly developed my leadership skills, encouraging me to be more confident challenging things I don't feel are right, and supporting my team to unlock their potential.

It's been great to learn skills that can easily be applied to your day to day role, and to enhance your skills as a leader. It's also been great to meet and engage with other colleagues across the organisation doing the same programme.

Frequency of workshops is about right, and we have a well structured support system in place.

Lots. I am afforded my 20% "off the job" time without question, and manage this myself week to week. my team and line manager are supportive of my learning, and often support with tasks / situations that can support me to upskill in a specific area.

again - lots. We have regular catch ups and they are always there to answer any ad-hoc questions I may have.

As discussed above - really well.

Yes

They are an inclusive place to work, and I have always found it to be an organisation who supports my personal development.

Be yourself. Be open to change. Have a positive outlook on continuous improvement.