Contact Centre Management Trainee Review

by Enterprise Mobility

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Non Fault Recovery Specialist, recovering hire costs from third party insurers after non fault accidents. Speaking with third party companies, insurers, customer and solicitors on a daily basis via email and calls.

10/10

2. Have you learnt any new skills or developed existing skills?

Completed NVQ Business Admin L3 and moving onto business management. Promotion to Management Trainee

10/10

3. To what extent do you enjoy your programme?

I enjoyed working with my assessor and realizing how much knowledge about business I had.

10/10

4. How valued do you feel by Enterprise Mobility?

Extremely valued and always feel encouraged to build myself and be the best I can be.

10/10

5. How well organised/structured is your programme?

I am on an 18 month programme to management which has been structured accordingly so I learn everything and become a top of the range Enterprise manager at the end

10/10

6a. How much support do you receive from your training provider?

So much support from my mentors and colleagues

10/10

6b. How much support do you receive from your employer?

So much support from my mentors and colleagues

10/10

7. How well does your salary/package meet your costs?

Living cost

10/10

8. Are there many opportunities outside of work?

I am always being invited to days at head office, charity events and parties

10/10

9. Would you recommend Enterprise Mobility to a friend?

Yes

9b. Why?

Because Enterprise only promote from within and it's a global company there are so many opportunities available.

10. What tips or advice would you give to others applying to Enterprise Mobility?

To name me as a referral for a referral bonus. I would get in contact with current members of the department you are wishing to move into to arrange a job shadow.