Customer service Review

answering calls to customers who are encountering an issue in the payroll system that sage offer, then helping them fix it.

yes. i would say iv learnt good skills with communicating and listening. which are used in everyday thing as well as at work. also skills with payroll and things within it that I didn't know before I started working here.

i enjoy coming into work and seeing everyone. and then the days are different everyday as we talk to many different people which is exiting.

It is well structured as there is a specific days set out for us and we know exactly what we need to do during the day/week. there is also apprentice time and self development set out for us.

as much as we need. the first few months we have a coach with us specifically. then they gradually start to separate. but if we need more then we just need to ask.

quite a bit. there is always someone to ask and they always answer if there are any questions about the work. we are also then able to contact them VIA message or email and ask the questions that we need answers to.

learning about the legislations in the UK and how they link into sage and how or core values fit into these legislation.

yes. there are plenty of networking events and there is also football activities with people from work.

Yes

because I'm enjoying my experience so they will as well. and what's better than working with a friend

Listen. don't be stressed. and just take it as it comes. this is the best way of doing it as all the knowledge you need comes automatically as you are there for longer.