Apprentice Aspiring Leader Review

The Aspiring Leader Apprenticeship is a four-year programme, allowing apprentices to move around on different placements within the business. There are a mixture of operational, corporate and wider-business roles that we might find ourselves gaining experience in as I am currently in the process of completing a placement in Terminal 5 Heathrow as a Customer Experience Representative. In the context of being a CER, my daily duties involves checking-in customers for their flight, hosting at information desks to help customers with any queries or questions, and helping with the self-service bag drop machines. This programme provides me with a wealth of valuable experience with diverse means of learning as we are able to gain insight and contribute towards different areas of the business and gain a fully-qualified degree at the end of the 4 year course.

Public-speaking Planning and Design Organisational Management General Management Technical and IT skills Communication

I enjoy my programme a lot as it takes me out of my comfort zone and allows me to gain experience in new things that I would never do out of choice! I am well supported by all of my colleagues, least not of the apprenticeship team who are always happy to help so you are never alone in any aspect. The variety of the programme means you are not stuck working the same role for the four years so all-in-all it has been a great thing for me.

There is a concrete learning journey set out for you from day one so the structure of the programme is relatively straightforward. In terms of the programme itself, what is expected from you is clear.

There is always support available from all colleagues and BA is great with providing you with guidance and advice whenever you might need it. They never expect you to know everything at all times so the door is always open.

There is always support available from our training provider.

Our training course is extremely relevant to what we do in our role so it teaches us theoretically what we need to be successful

There are many charity initiatives that you can get involved in.

Yes

The culture and the environment alike will ensure you are comfortable and happy in your role

Be yourself