customer support apprentice Review

by Sage

Best Apprenticeship Employer

Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • my job role involves answering customers queries and concerns to do with their payroll software

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed my customer service skills a lot during my time at Sage, along side my English and maths having to talk to customers all day and make quick but detailed case notes

    9/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy the programme i am in, with a balance of classroom learning and completing the job role

    6/10
  • 4. How well organised/structured is your programme?

    • Sage is very well organised, with clear internal structures with teams and different departments

    8/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support from my employer

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • any support i need from my training provider is given to me

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • some of the training I received is useful to my role

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there are some sports events held by other colleagues in Sage

    7/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • its a great organisation which can help people make the most of their social and support skills

  • 10. What tips or advice would you give to others applying to Sage?

    • make sure to be yourself

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne, UK

May 2024

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