1. Please give an overview of your role and what this involves on a day-to-day basis:

I help residents with day to day tasks when they have become unable to complete themselves. For example I help to wash them and dress them and sometimes feed them. I have to have a clear understanding of the individuals needs and wishes and always work in a person centered manner. I love my job:)

6/10

2. Have you learnt any new skills or developed existing skills?

Yes I have learnt to sign for a deaf resident in my job, however paragon have helped me get a better understanding of my English skills and have provided me with workshops to improve my skills. I struggle with learning on the academic side of things however when it comes to care I am very knowledgeable.

8/10

3. To what extent do you enjoy your programme?

Very much, however it would be nice if I had more access to contacting my tutor. I have had unforseen circumstances on 2 occasions stop me from attending my meetings with my tutor on these two occasions. This can be very difficult to contact her afterwards? It can get frustrating

4/10

4. How well organised/structured is your programme?

Not very as I have tried to tell my tutor that I cannot access some of my work, or that I cannot download results etc, however I cannot contact my tutor to help me. I also have practical in house examination that hasn't been carried out. This then makes my work go in the red overdue section.

3/10

5. How much support do you receive from your employer?

Not a lot, as I have to work and do not get a lot of time to study. This can be hard as I have two small children at home. The understanding was that I'd get set work hours to work on my NVQ level 2 in work as well as at home.

3/10

6. How much support do you receive from your training provider when working towards your qualifications?

I get support when I can contact my trainer, however if I cannot then I have to wait until our monthly teams meetings.

3/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Sometimes I learn something new from paragon and my training and it helps me perform my daily tasks with my residents better

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not really

3/10

9a. Would you recommend Excelcare Holdings to a friend?

Yes

9b. Why?

Because I suppose there are people out there that are faster learners than me that will get a better opportunity to study.

10. What tips or advice would you give to others applying to Excelcare Holdings?

It's hard work, so if you do not have a strong heart, then this is not the job for you. However the job is so rewarding.

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