Customer Service Expert Review

by Sage

Best Apprenticeship Employer

Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Speaking to external and internal colleagues to get the best experience for the customer. Helping solve issues

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Problem solving, Maths, English, Communication, It Skills, people management, organisation

    9/10
  • 3. To what extent do you enjoy your programme?

    • A lot, enjoy the team I'm within and how everyday is different

    7/10
  • 4. How well organised/structured is your programme?

    • Well , good communication between provider and company

    7/10
  • 5. How much support do you receive from your employer?

    • Alot, help with offline time to do your apprentice work

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Alot, push us onto distinction criteria gets us ready for assessment

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • A lot, gives us different experiences of the customers we may face and the challenges that come with that and what we can do to to overcome it

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Sporting events

    7/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Fun place to work with alot of different opportunities

  • 10. What tips or advice would you give to others applying to Sage?

    • Be confident, be open and honest

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne, UK

May 2024

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