Customer Support Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Morning huddle to discuss our goals for the day and highlight any problems or opportunities. Take calls from customers and help solve any issues or answer any queries they have about their payroll

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have gained more trouble shooting skills, team working and tailor myself to the customers needs.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I love it! It is a great company to work for as every day is different and the people are so kind

    10/10
  • 4. How well organised/structured is your programme?

    • The program is really well structured as it is very specific to my job. This is evident through the assignments we have as we have to tailer them to our role

    10/10
  • 5. How much support do you receive from your employer?

    • So much support! Through 1-2-1s, my manager listening into my calls.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My training provider is great, always quick to answer my queries and always offers to give extra help if I need any

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps me learn about the different customer types which helps me tailor my call to their needs. For example, a driver customer may feel more confident with the payroll where as an amiable customer may need a bit of a hand holding experience

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have Sage foundation days where we do work for an organisation. I once helped create a path for kids in a woodland area.

    10/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Its a great company to work for with a great progression opportunity

  • 10. What tips or advice would you give to others applying to Sage?

    • Be yourself! That's what they look for the most, someone personable and hard working who is willing to learn.

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

May 2024

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