Customer Service Engineer Apprentice Review

by Siemens Healthineers

Best Apprenticeship Employer

Rating

7.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves going to customer sites 4 days a week shadowing with engineers to gain knowledge on the systems. I attend college one day a week to work towards my HNC.

7/10

2. Have you learnt any new skills or developed existing skills?

Whilst being on site, I've learned how to use a wide range of tools, test equipment and software. College has taught me about welding, CAD, electronics, maths and communication.

7/10

3. To what extent do you enjoy your programme?

Overall, I am enjoying the programme. Going on site and meeting customers gives a good taster of what life is like as a CSE.

8/10

4. How well organised/structured is your programme?

Overall, I feel that the organisation of the programme is good. There was room for improvement in the first year of my apprenticeship, but it has definitely improved since then.

7/10

5. How much support do you receive from your employer?

There is plenty of support for people who are struggling. Both the managers and engineers are happy to help if you have any problems.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Overall, the support we get from our training provider is good. Sometimes I feel that the tasks we get are not the easiest to understand, however, there are plenty of people that are happy to help if you have any issues.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The majority of the work I do for my training provider is based around my time on site. I don't necessarily feel that this helps me perform better in my role, but it does aid with organisation.

6/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are frequent meetings to discuss a wide range of topics that employees can attend if they are interested. These lots of different topics.

7/10

9a. Would you recommend Siemens Healthineers to a friend?

Yes

9b. Why?

They provide a safe and secure working environment with a lot of benefits.

10. What tips or advice would you give to others applying to Siemens Healthineers?

If you are looking for an apprenticeship in customer service with a wide range of systems and customer sites then Siemens Healthineers is a very good option.