Customer Service Advisor Review

by NatWest

Best Apprenticeship Employer

Rating

7.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work in the business profile review team and assist customers over the phone with their reviews. I range from talking them through logging in to walking them through the review, to advising why their documents have been rejected

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have managed to develop my computer skills and have learnt to navigate our systems. I have also developed my customer service skills and everything involved with talking to customers

    7/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the flexibility of my role and how different most queries tend to be from each other. I enjoy being able to work from home most of the week

    7/10
  • 4. How well organised/structured is your programme?

    • Everything that I need is readily available to me and even when I have another question I am able to reach out to my coach for some assistance.

    9/10
  • 5. How much support do you receive from your employer?

    • Support is always around when I need it and even if I'm working from home, I can still reach out to some of my colleagues for assistance

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • There are webinars and pre session materials that we can work through to gain a better understanding of the task. If I am still confused I can just reach out to my coach.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps me gain a better understanding of my role and what I need to do to succeed.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • None that I'm aware of

    7/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • It's a nice place to work and a good environment to learn and grow within

  • 10. What tips or advice would you give to others applying to NatWest?

    • Just do it. What do you have to lose?

Details

Level 2 Apprenticeship

Customer Service

Manchester

May 2024

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