Customer Success Manager Review

by Pearson plc

Best Apprenticeship Employer

Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Managing a team of 8 people based in the UK and Poland. Responsible for reaching a digital renewal target and upsell target. Working across product and marketing to ensure existing customers are represented

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes, management and everything underneath!

    8/10
  • 3. To what extent do you enjoy your programme?

    • 8/10
  • 4. How well organised/structured is your programme?

    • Well structured

    8/10
  • 5. How much support do you receive from your employer?

    • off the job hours additional drop in surgeries and social events

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • UWL have been so unsupportive unless I kick up a fuss

    4/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 2

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes

    7/10
  • 9a. Would you recommend Pearson plc to a friend?

    • Yes

  • 9b. Why?

    • Apprenticeship scheme so good and competitive in the market. Salaries also good when starting apprenticeships

  • 10. What tips or advice would you give to others applying to Pearson plc?

    • Be open and look for development in your role

Details

Degree Apprenticeship

Sales, Customer Service

Oxford

May 2024

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