Apprentice A3 Review

Actioning customer requests, managing risks, diary management, attending meetings, holding fraud calls with customers, dealing with internal and external stakeholders, data management.

Microsoft 365 skills, general knowledge of banking, customer service skills, presentation skills, time management.

The programme can be very rewarding and can help in reflecting on how you have handled certain situations, the programme also supports you in obtaining a chartered banker qualification which gives you a rounded overview of banking in a digital age.

The structure of the programme is not that good and sometimes their is confusion between the bank and the apprenticeship provider meaning deadlines are not always met or expectations are not set accordingly.

They do support you with regular check in to ensure that you are on top of your apprenticeship work and if you need any examples for your apprentice work. However the dedicated learning time is often interrupted due to the amount of work.

My training provider were good at holding interactive zoom calls to help apprentices understand the content. My coach was very good throughout. However the hub was not easy to navigate to locate all of our learning content and some of the content was outdated or incorrect.

The qualification is mainly reflective statements which personally i feel do not support me in delivering customer service... however the chartered banker qualification has been really useful to my role as it has helped me to understand the basics.

Lots of networking events which can help you meet like minded people. Sports teams are not available though which is a shame. Team work activities are occasional.

Yes

Pay is pretty good and the training from staff is really rounded and the teams are very supportive.

Be yourself and review the goals of the company as they are key to being successful in the roles themselves.