Collections Supervisor Review

I am a Collections Supervisor in the Collections Department with a team of 6 employees. We are responsible for collecting debt for national accounts assigned to our team. We monitor debt performance, build relationships, we work with billing and receipting, look into queries and look for efficiencies in our processes.

Yes, we have covered some skills I learnt a long time ago that I have forgotten and plenty of new skills too.

I enjoy the programme and the weekly classrooms are informative and well explained for me to understand

We have the weekly classroom at the same time every week which has helped me book this in my calendar in advance. The rest of the time allocated to the course is down to me to book to make sure I am working on the apprenticeship, I found this difficult at first but have now made them reoccurring in my calendar.

I receive a lot of support, my manager is on the same course as me and this is really helpful as she knows what I am working on. She will also set goals that support the apprenticeship as well as the needs of the business.

So far it has been good, I am about 6 months or so into the course.

I have started trying to incorporate some of the formulas, I have worked on a project for data cleansing and started looking at data visualization which have all helped in my role.

Yes, we have social events nearly every month and I try to attend when I can if I can work around childcare when they are not in office hours.

Yes

I would recommend for the opportunities they provide.

Find out their expectations of your role and responsibilities and set your expectations from the beginning, especially if you need flexibility for any reason.