Customer Service Adviser Review

by Santander

Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • On a day to day basis you take calls to help customers service their accounts.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt how to deal with more difficult customers and how to tackle these situations.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoyed this as I got more useful skills for my job.

    7/10
  • 4. How valued do you feel by Santander?

    • I felt really valued as you got given a lot of support.

    9/10
  • 5. How well organised/structured is your programme?

    • It was very well structured as you got a lot of meetings during work time.

    7/10
  • 6a. How much support do you receive from your training provider?

    • You received a lot of help and could always ask for more meetings.

    9/10
  • 6b. How much support do you receive from your employer?

    • Didn't receive as much but were still supportive.

    7/10
  • 7. How well does your salary/package meet your costs?

    • The salary for an apprentice is great.

    7/10
  • 8. Are there many opportunities outside of work?

    • I wanted to progress to level 3 but there were no opportunities.

    5/10
  • 9. Would you recommend Santander to a friend?

    • Yes

  • 9b. Why?

    • It is a good company to work for.

  • 10. What tips or advice would you give to others applying to Santander?

    • Come in on the apprenticeship.

Details

Level 2 Apprenticeship

Finance

North West

May 2015

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