Customer Service Advisor Review

I answer calls, proceeding with the repair process of insured customer vehicles that have been in an incident. Included in this is dealing with any issues raised by customers as well as providing repair updates and answering any customer queries.

I have developed confidence in my ability to flexibly converse with others, learning new terminology and understanding how to use the technology and programmes relevant to my role.

I thoroughly enjoy the programme as since the beginning, the programme has been positive in supporting me in my job journey, encouraging self-confidence and new information allows me to progress further as an individual.

I believe that the programme is organised well as teaching sessions are planned in advance, making sure that attendance is a key focus and making sure that all information is presented well and clearly understood. Individual discussions and action lists regarding tasks are clearly laid out with goals specific to the individual.

I am provided with a lot of support, making sure that I am reaching targets to an efficient and high standard as well as making sure that any information I am unsure of is explained thoroughly. I know that I am able to speak to my employer regarding all aspects of my role including anything that I am struggling with, being aware that I will receive help and support regardless of the situation.

Like my employer, my training provider has made it clear that I am supported in every concern I raise and I am confident in knowing that I can contact them no matter what the situation is. There have been times that I have struggled with an assignment and made my tutor aware, gaining in-depth support and information that helped tremendously.

My qualification helps me to better understand my role as a customer service advisor, developing new skills and enhancing ones that I previously had. This is because the new learning that I am encouraged to undertake allows me to understand the importance of my role in the wider business, ultimately resulting in taking pride in my role and working to continuously improve and support both customers and colleagues to the best of my ability.

At the moment, I do not wish to be involved in any activities at work but I know that if I choose to in the future then that would be something I could easily take part in as I have already been involved in previously fundraising events that have taken place.

Yes

This apprenticeship is an encouraging path into the industry, focusing on different aspects of life which impact your role as well as focusing on the development of personal skills. Since beginning this apprenticeship, my confidence has grown and I have both reached and created goals that I am are realistic but challenging at times. There is a good support system and it is a good alternative route to a career, making sure that learning is entwined with a hands-on experience of the job.

I would advise people to apply for the position and keep an open mind. They need to have a willingness to learn and a sense of empathy and patience towards both themselves and others. Don't overthink, just go for it and try your best.