Customer Care Apprentice Review

by L'Oreal

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves investigating a wide range of customer queries, including logistics issues, brand queries and resolving them using a varied amount of systems and collaboration with different teams.

9/10

2. Have you learnt any new skills or developed existing skills?

Yes 100%. Being in customer care has definitely expanded my skillset. I am more organised, and my confidence has grown through being given opportunities to collaborate with several different teams. Project management was also a part of my qualification, so I have also had the opportunity to present.

10/10

3. To what extent do you enjoy your programme?

9/10

4. How well organised/structured is your programme?

10/10

5. How much support do you receive from your employer?

I receive amazing support always - I am always given time out to complete my apprentice tasks and I am encouraged to take the time out.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It really helps as mentioned earlier within this review, I have developed my confidence with having to run a project, therefore developing me during my role.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there are apprentice/intern networking events which are really good.

9/10

9a. Would you recommend L'Oreal to a friend?

Yes

9b. Why?

It is an amazing place to work, I have met some like-minded people, and I have really been pushed out of my comfort zone. It is a rewarding and exciting work place full of opportunity.

10. What tips or advice would you give to others applying to L'Oreal?

100% be yourself, be ready to develop/learn new skills !!