Apprentice Customer Service adviser Review

by Direct Line

Rating

8.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am responsible for calling customers and arranging collection and delivery dates/times. I work together with my team to create the best customer experience.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learned how to talk to customers about their issues and concerns and actively listen and give appropriate solutions.

9/10

3. To what extent do you enjoy your programme?

I am really enjoying the programme. My tutor is excellent and provides clear to understand lessons and keeps everyone engaged.

9/10

4. How well organised/structured is your programme?

The programme is well organised and each topic is set separately.

9/10

5. How much support do you receive from your employer?

I receive any support I need and given a set time to complete my assignments away from my usual job responsibilities. However I am struggling to find hours for my off the job tracker.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive excellent support from my tutor. He provides clear lessons and make sure everyone understands before moving on. He responds to any emails very quickly.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that my qualification has helped be perform better in my role as I have a better understanding on why it is so important to provide good customer service and develop my skills.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I don't believe there are any official events or activities through the company.

5/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

Direct line is a great place to work and the staff benefits are very generous

10. What tips or advice would you give to others applying to Direct Line?

If you get to the interview stage, always be professional and make a good impression.