MI analyst Review

I work in Business Services, Lean and CI - MI team. In this department i deal with processing, analysing and managing information and building reports for customers/clients, mostly internally like for example i deal with the call centres complaint and queries logs. I have several responsibilities which include a set of tasks which i have to complete daily and ensure i meet the deadlines. In terms of projects i am currently working on the new perfomance management systems which has a roll out date of Jan 14, therefore currently i spend a lot of time on this.

Built on communication/team work, new team, networking with new people, am due to go up to manchester to meet the teams. Have a wide variety of courses available to me for training. Have built on organsational skills, planning and time management skills, as well as learning new software and systems in terms of computer skills. Constantly building on skills every day, as it is a learning curve.

Thoroughly enjoy the programme, actually enjoy going to work now, the balance of a learning/work placement personally works better for me as i was in education for 7 years straight so i particulary like the difference. I love the team members and am already building relationships with them, in terms of the work, its challenging and interesting at the same time which is another reason why i am enjoying my course!

Am involved in the new E-performance project, which made me feel valued as my manager picked me out of Lean and Ci to represent them. Internally and for customers, i recieve thanks from for completing jobs and helping others with tasks which also helps me feel valued.

At the moment, unstructured, however the system is being updated, i know when i have to complete units by but am unaware when my exams are. However after speaking to my work bases asssesor i now have clarification of this, which will be resolved in Jan 14.

Meetings with my Training provider - BPP work based assesor every 4-8 weeks, keeps me up to date and know what i need to achieve by when, the first meeting was very unorganised but may be due to the fact that this is a new programme, but on the whole supports me and emails me to check if i am up to date and on top of my work load.

Line manager support is brilliant, we have weekly meetings to discuss anything and talk about anything concerning me, also for the apprenticeship workbooks he makes sure i have enough time to work through them and then will review them with me. My buddies are also extremely supportive and have guided me through my induction and continue to support me, any questions i have i am not affraid to ask them for help, they are very approachable.

Yes, travel takes me 10mins by car, althought it is a pain to park, it is cheaper that having to pay public transport costs unless i get on the free bus service. Pay is good concidering it is an apprenticeship and covers my living costs.

Yes RBS offer many community events to participate in, fundrasing and charity work. They offer sports like the gym which we have here in the building and many other volunteering oppurtunities.

Yes

Well known company which can help you build a career with. Lots of different divisions and oppurtunities which enable you to work where you want your expertise in, training courses and staff with a wide skill range which can help you develop or build on existing skills. Plus the RBS culture and values can help create a sense of working together and team work, making you feel avalued and like your achieving something.

Preperation is key.