Voice Services Team Leader Review

by BT Group

Best Apprenticeship Employer

Rating

6.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Voice services team leader

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes

    8/10
  • 3. To what extent do you enjoy your programme?

    • 8/10
  • 4. How well organised/structured is your programme?

    • Could have been better to relate to my role at the time

    5/10
  • 5. How much support do you receive from your employer?

    • 8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • it was difficult to get hold of our trainer and then we got a new one half way through the course which made things more complicated

    5/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It didnt really relate to our role at the time, but it has helped overall

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 6/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Lots of room for progression, good opportunities available if you want them and plenty of resources on hand.

  • 10. What tips or advice would you give to others applying to BT Group?

    • Take advantage of the opportunities. Don't be afraid to use your initiative.

Details

Level 3 Apprenticeship

Customer Service

Liverpool

May 2024

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