Rating

6.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Voice services team leader

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • yes

    8/10

  • 3. To what extent do you enjoy your programme?
  • 8/10

  • 4. How well organised/structured is your programme?
  • Could have been better to relate to my role at the time

    5/10

  • 5. How much support do you receive from your employer?
  • 8/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • it was difficult to get hold of our trainer and then we got a new one half way through the course which made things more complicated

    5/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • It didnt really relate to our role at the time, but it has helped overall

    6/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • 6/10

  • 9a. Would you recommend BT Group to a friend?
  • Yes


  • 9b. Why?
  • Lots of room for progression, good opportunities available if you want them and plenty of resources on hand.


  • 10. What tips or advice would you give to others applying to BT Group?
  • Take advantage of the opportunities. Don't be afraid to use your initiative.


Details

Level 3 Apprenticeship

Customer Service

Liverpool

May 2024


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