Financial Services Professional Apprentice Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Assist customers with their queries, resolve any complaints customers have and take requests for customers

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes I have learnt a lot of skills and I keep on learning and developing more skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • i really like it because it fits into my career

    10/10
  • 4. How well organised/structured is your programme?

    • I am given time off work to complete my assignment and read on articles to help complete the task

    10/10
  • 5. How much support do you receive from your employer?

    • My employer is committed to see me thrive and successful so they give me enough support and also hold meetings for check-ins to see how I am getting on and if I need more support

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • The training provider meets me every month to discuss my progress and also to check if I need any further support.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • As a graduate with experience in banking and finance from my home country. I hope to use this qualification and apply it to the development of both new and current skills. I am looking forward to using the qualification to assist customers and leave a lasting impression of how we value our clients

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are social activities every week and supervisors encourage team members to join

    9/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • It is a peaceful happy place to work. I have not regretted joining Lloyds banking group. I will rate them 10/10

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Rest assured, you will have a good working environment and peace of mind

Details

Higher Level Apprenticeship

Customer Service

Edinburgh

May 2024

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