Case Worker Review

by Department for Work and Pensions

Rating

7.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Case Worker, I work for the Department of Work and Pensions in the Child Maintenance Service, I work on cases both assigned to me by my team leader and answer calls from the general public.

7/10

2. Have you learnt any new skills or developed existing skills?

I am learning to manage my time and learning new systems, I have worked in telephony before and also am an advanced computer user so some of it came naturally but some was very complex

6/10

3. To what extent do you enjoy your programme?

The Programme is enjoyable so far but as I have only just started I do not have much experience to draw on

7/10

4. How well organised/structured is your programme?

It is very well organised as it fits in with my day to day job and interacts with it to a degree

9/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer and am very grateful for it, I wouldn't have got as far as I have without it

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

As of yet I have not really experienced much of this as my 1st real session s haven't really begun, however my trainer always has responded quickly to any emails I've sent and I have no complaints in this area

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I really couldn't say at this point as I am very new to the apprenticeship and still learning a lot in my job role

4/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes but I haven't really involved myself in any of them

7/10

9a. Would you recommend Department for Work and Pensions to a friend?

Yes

9b. Why?

It is a fun place to work and most everyone is very friendly

10. What tips or advice would you give to others applying to Department for Work and Pensions?

Persevere, its worth it in the end but it's a lot of hard work