Financial assistance Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am assisting customers in financial difficulties. I support customer when they fall in arrers on their mortgage account to get back to finantial health.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed my effective questioning skills. I have also improved my connection information skills. I have learned how to build rapport and trusted relationship with customers.

    10/10
  • 3. To what extent do you enjoy your programme?

    • it is engaging

    10/10
  • 4. How well organised/structured is your programme?

    • great structure and support from tutor is always available

    10/10
  • 5. How much support do you receive from your employer?

    • my employer scheduales regular time for me to complete tasks

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • full support from my trainer. I can send messages on the learning platform or send email

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I have built confidence in interactions with customers and learned how important it is to get things right the first time

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    10/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • I feel supported

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • great place to work as they care about employers wellbeing and support with personal development

Details

Level 2 Apprenticeship

Customer Service

Milton Keynes

May 2024

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