Guest Experience Leader Review

by McDonald's

Best Apprenticeship Employer

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Providing products and services to customers ensuring they receive a great experience throughout their journey meeting their wants, needs and expectations.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, with the ongoing training provided a have learnt many new skills, knowledge and behaviours.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy learning and developing new skills and putting them in to practice.

    10/10
  • 4. How well organised/structured is your programme?

    • With my learning coach supporting and guiding me through the programs the organisation has been amazing.

    10/10
  • 5. How much support do you receive from your employer?

    • Some support.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Gemma has supported me throughout the programme, she has been my rock. She understands my needs and how I work. She explains everything so I can work through the modules and is very approachable when I need help.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Working through the programme I have learnt so much more about a business and customers. This has enabled me to put it in to practice so the customer receives outstanding welcome and experience.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Social activities.

    8/10
  • 9a. Would you recommend McDonald's to a friend?

    • Yes

  • 9b. Why?

    • A great company to work within.

  • 10. What tips or advice would you give to others applying to McDonald's?

    • Be genuine and hard working. The company is people focus.

Details

Level 2 Apprenticeship

Hospitality Management

Shoreham-by-Sea

May 2024

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