Head of Service Management Review

by Pearson plc

Best Apprenticeship Employer

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am the Head of Service Management. This role is managing people, services, products and tools. It requires a lot of Stakeholder engagement and support of various cross functional teams. My primary responsibility is to ensure efficient and effective service delivery.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed Project Management, Stakeholder Engagement, Emotional Intelligence and Communication. I have also had the opportunity to focus on Personal Development and Conflict resolution.

    9/10
  • 3. To what extent do you enjoy your programme?

    • It's very informative. I enjoy how it relates so well to my role. It's a great tool to enhance my ability as a manager and effective leader

    10/10
  • 4. How well organised/structured is your programme?

    • I have had some challenges with this but not through the fault of the provider. I have moved roles and organisations due to redundancy. It's only from month 7/8 that my current provider took me on. Since then, excellent format and structure.

    10/10
  • 5. How much support do you receive from your employer?

    • Excellent, a lot of avenues of support. Not just manager but other supportng roles.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A massive amount. My work coach is incredible and always on hand to provide guidance and support as needed.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think it's extremely transferrable. I use the knowledge skills and behaviours every day in some capacity. I reference it in existing work being completed.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I chair the Armed Forces Employee Resource Group and its great to be involved and have support in something I am extremely proud and passionate about.

    8/10
  • 9a. Would you recommend Pearson plc to a friend?

    • Yes

  • 9b. Why?

    • The work life balance is great. Benefits are good. Experiences and opportunity seems to be there to a very high degree.

  • 10. What tips or advice would you give to others applying to Pearson plc?

    • Ask a lot of questions, gain from the knowledge of those longserving employees.

Details

Degree Apprenticeship

Information Technology

Manchester

May 2024

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