Apprentice Change Analyst Review

I work in a Change and Project Managemen environment which aims to to co-ordinate and manage the delivery of change activity that spans the Corporate Banking Division and the overall investment prioritisation process ad making it easier for front-line businesses to do business in support of the Division's strategic objectives. Daily tasks can include updating spreadsheets, project planners and documents to keep track of the progress of the project. Contacting stakeholders to track their progress in order to develop and move closer to completing the project, arranging and holding meetings as well as taking minutes from them for others to use, creating processes to help customers and staff comply with legislation that must be followed. As an apprentice Change Analyst, the job role will include an appreciation of the Change operating model and strategic objectives; an ability to understand the organisational impact of change; identify and record risks and issues in accordance with project standards; processing of internal business instructions, resolution of queries and provision of advice to internal stakeholders under the guidance of line mangement; reconciliation and verification of data from a variety of sources, investigating and resolving anomalies across the relevant business area.

So far, I'm slowly developing my existing skills related to the use of Microsoft Office software including Word, Excel and Project. I've learnt a new skill in minute taking having never done this before. Also, I'm learning the skills to do with project management and change management and recently participated in a course which was to do with the splitting the difference between a risk and an issue.

So far, the workload has been inconsistent on a weekly basis. Some weeks have invovled me with a full schedule while other weeks have seen me with a light schedule and at times, having almost nothing to do which involves RBS work. The team I work and communicate with are all professional and sociable when they need to be. The culture here defeats the sterotypical doom and goom of working in an office. Initially, I didn't have any expectations because I'd never worked in the financial sector or in an office environment before but I thought the training would be more RBS-based, a better structure to my learning and development in the work place and the description in the advert for the apprenticeship was pretty vague to what I actually do.

I feel valued by both my line manager and my assignment manager as they look to help me improve my understanding, knowledge and participation within the project and team I'm working with. My involvement with my project team can range from feeling like a spectator in a meeting room to being shadowed by a more senior member of staff. Work which hasn't involved being shadowed has mainly been administrative based tasks.

The apprenticeship is tied up with BPP, a training company which will help me gain my qualification at the end of the apprenticeship. The induction and training was organised by BPP, but I felt this was far more than vague because of the apprenticeship I do. If I could make one improvement, it'd be for RBS to participate more in the training and focus more on themselves than standard competencies in your average office environment. The apprenticeship involves completing modules which can be repetitve and confusing due to no time scales or deadlines as well as a restriction in support from the BPP assessors and mentors. Other tasks sheets have to be completed but there was no guidance as to when, what and how it should be completed.

As previously said, there's a restriction to the support received from my training provider. My assessor visits me every 8-10 weeks which I feel at time is too long between each visit. Accessing support is also restrictive as the notes don't help to answer ALL the questions in the tasks book which we have to complete, external research is required at times from the internet.

I receive plenty of support from my employer to complete my apprenticeship modules. My line manager and assignment give me enough time to study and complete the task books.

I currently live at home with my parents and commute to work via train. So far, I'm more than capable of meeting the cost of paying digs to my parents, paying for travel and having enough for other necessities without any extra financial support from friends or family.

My apprenticeship gives me plenty of opportunities to work in another division within the bank, another department, another bank altogether, a different location (overseas included) or other companies in similar or different sectors.

Yes

They are an institution to the financial sector and despite the criticism they have received over the last couple of years, they should be praised for giving people the opportunity like this and for them to build the career of many young people. Clearly, they want to mould the next generation of bright bankers in their organisation. It's a great opportunity to get your 'foot through the door' if you want to work in a bank but don't want to go through the trials and tribulations of university.

It's competitive so you've got to stand out in the online application, online testing, telephone and face-to-face interviews. They're only looking for the brightest talent with the biggest potential who show as much of an interest and passion wanting to work for RBS as those interviewers who already have it.