Rating

2.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am a cashier, I mostly deal with cash transactions and general enquiries for the bank.

    5/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Almost exclusively role-specific skills. I have cashiered at other places before.

    1/10

  • 3. To what extent do you enjoy your programme?
  • 4/10

  • 4. How well organised/structured is your programme?
  • Several issues with communication between every single line manager I have had with Kaplan's management or tutor team. The tutors are lovely but I can never get them to engage with my management or vice-versa. This has led to exam cancellations multiple times.

    1/10

  • 5. How much support do you receive from your employer?
  • At best a day a week in a room on my own. Sometimes I even get a computer.

    1/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Tutors are nice but I barely see them. This is a kaplan financial issue, not a staff issue.

    4/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Not at all.

    1/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Yes though mostly it is after work drinks and I can't drink.

    1/10

  • 9a. Would you recommend HSBC to a friend?
  • No


  • 9b. Why?
  • Despite good in-work benefits and above min-wage pay [though not by much!] the hours of commute I have wasted over 2 years and the various health issues that this has caused me as a disabled person have been awful.


  • 10. What tips or advice would you give to others applying to HSBC?
  • There are other places available. The work benefits are hard to find elsewhere but they do exist. You likely won't progress quickly.


Details

Level 3 Apprenticeship

Customer Service

Canterbury

May 2024


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