Customer Service Practicioner Review

I am a customer service advisor, I am on a apprenticeship which lasts a year long, my day to day role is taking calls and helping sort out customers tech issues, I work in mobile tech so if customers are having issues with their phone I support them over the phone.

I have learnt so many thing since starting here and there is so much more to learn, there is lots of different ways to help customers issues that I never knew about. me personally I have previously had slight issues with my phones every so often but I have always tried to sort it out my self.

I enjoy my job as it is not to difficuly, there is times when it can get hard but we have so much support here in our role from managers and trainers so if we are struggling help is there whether this is on a call or if its our personal lives. the progression is great

as we are on an apprenticeship training programme we have time offline to complete our work, we get a certain amount of hours a week to complete our work, this work goes into our portfolios and it works towards our apprenticsehip course and qualification, so it is important we keep up to date.

We recive so much support from everyone here, whether its our manager or our lead, even the floorwalkers, but not just them we are a team and we all support each other when needed, as this is the best thing to do. if we are struggling at work or outside work the support is there.

Our work coaches are in every week and they do coaching sessions with us every few weeks however they are always there every monday and tuesday and if we need support they are there in person and can communoicate with emails. they give us lots of help and information when needed.

The apprenticeship training activities and course give us so much knowledge and they help us with things that could make us better on the job but it gives us the opporunity to reflect on how we are doing, it looks at personal development and progress in the job as this is important.

There are many different things that we can do at work off the job, there is a pool tablle in which we can go and play some games on breaks, there is an xbox that has multiple games on, there is groups on teams that offer activities, there is karaoke, mini football teams etc

Yes

I would recomend ee to my friends because it is a great environment to work in, there is so much stuff to do when not on calls, the poeple there are so friendly and happy to help, there is great support, there is so much progression and there is a good chance to make money.

I would advise the people applying to be confident and do their best, always try their hardest and never give up because it can be tough at times but the right support is there for anyone who struggles and it is a great enevironemnt to work in at all times.