CUSTOMER SERVICE ADVISOR Review

by BT Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I SERVICE CUSTOMERS OVER THE PHONE

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • LEADERSHIP, TEAM WORKING, COACHING, PEOPLE SKILLS ETC.

    10/10
  • 3. To what extent do you enjoy your programme?

    • 100%

    10/10
  • 4. How well organised/structured is your programme?

    • VERY WELL STRUCTURED AND SUPPORTED

    10/10
  • 5. How much support do you receive from your employer?

    • MORE THEN ENOUGH

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I RECIEVE ALOT OF SUPPORT INCLUDING MOINTHLY REVIEWS

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • IT GIVES ME INFORMATION THAT ALLOWS ME TO SERVICE CUSTOMERS BETTER

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • YES

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • ITS A COMPANY THAT SUPPORTS YOU AND CARES AND WILL INVEST IN YOU BASED ON MERIT

  • 10. What tips or advice would you give to others applying to BT Group?

    • SIGN UP!

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne, UK

May 2024

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