customer service Review

by BT Group

Best Apprenticeship Employer

Rating

9.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • our job role involves helping our customer as much as we can on a daily basis.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • i have gained customer expeirence i have also gained skills on computer's

    9/10
  • 3. To what extent do you enjoy your programme?

    • i really do enjoy the programme its a lovely environment to be in.

    9/10
  • 4. How well organised/structured is your programme?

    • it is very well organised.

    9/10
  • 5. How much support do you receive from your employer?

    • we receive a lot of support.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • we receive a lot of help, we get help will our learning and whenever we struggle with a customer query

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it helps me perform alot better as i know alot more now than what i did when i first started which makes me better at my role

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • we sometimes do stuff for charities.

    9/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • it is a good company for cheap prices and we also try our best to help the customers.

  • 10. What tips or advice would you give to others applying to BT Group?

    • although the start may be hard you will get the hang of it and learn new things everyday.

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

May 2024

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