customer service Review

by BT Group

Best Apprenticeship Employer

Rating

9.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • talk to customers, help with questions

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • computor skills, social skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • 10/10
  • 4. How well organised/structured is your programme?

    • very organised, always know what im doing and when

    10/10
  • 5. How much support do you receive from your employer?

    • depends on the situation

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • all the help i need, also i just drop my worker an email if i need any extra help with work

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • more knowlage on my role and dealing with customers

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 6/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • friendly people, great environment

  • 10. What tips or advice would you give to others applying to BT Group?

    • stick with the role when it's hard, its worth it

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

May 2024

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